TERMS OF SERVICE
This Notice regulates the General Conditions of access and use of the website accessible through www.moonlidesigns.com (henceforth, the website), which MOONLI DESIGNS Ltd. makes available to internet users.
The language used by the owner of this website is English. MOONLI DESIGNS Ltd. cannot be held responsible for the user’s misunderstanding or comprehension of the language of the website, nor for its consequences.
- OWNERSHIP & INTELLECTUAL PROPERTY
Owner’s name: MOONLI DESIGNS Ltd.
Place of business: Hativat Golani 5, Gan Yavne 7080000 Israel
Email: CLICK HERE TO CONTACT US
1.2. INTELLECTUAL PROPERTY
All rights on the industrial and intellectual property of the website, as well as all content in it, are property of MOONLI DESIGNS Ltd.. Any use of the website or its content must be exclusively for particular purposes.
It is exclusively reserved for MOONLI DESIGNS Ltd., any other use involving copying, reproduction, distribution, transformation, public communication, or any other similar action, of part or the whole of the content of the website, and thus no user will be allowed to carry out these actions without prior written authorization from MOONLI DESIGNS Ltd.
- ACESS, USE & CONTENT
2.1. ACCESS & USE
The website allows its users access to information and services offered by MOONLI DESIGNS Ltd. to those people and organizations interested in them.
Free access and use of the website. The access and use of this website are free for its users.
User registration. The access and use of the website do not demand prior subscription or registration of its users.
MOONLI DESIGNS Ltd. is allowed to modify the contents without notice, just as eliminate or change them within the website, as well as its access, freely and without justification, not being responsible for the consequences that may cause to the users.
The use of the website content to advertise, hire or spread advertising, or own information or of third parties without the authorization of MOONLI DESIGNS Ltd., or forward advertising of information, through the services or information available to the users, regardless of its use being free or not.
Links and hyperlinks added by third parties in their websites, addressing the website, will redirect to the website, not being able to demonstrate, directly or indirectly, false, inaccurate, or confuse indications, nor engaging disloyal or illicit actions against MOONLI DESIGNS Ltd..
- PRICES & PAYMENTS
Discount codes cannot be combined with each other, and do not apply to products on sale or on promotion.
MOONLI DESIGNS Ltd. reserves the right to modify its prices at any time as long as we guarantee to the buyer the application of the current price at the moment of the order confirmation. MOONLI DESIGNS Ltd. will not be obliged to compensate the customer after the date of purchase.
Prices displayed in United States dollars ($). All prices exclude VAT and are subject to possible Tax and Duties.
All discount percentages communicated in our promotions refer to prices in USD. The discount percentages may vary when applying the necessary currency exchanges.
All taxes, tariffs and customs duties are borne by the customer according to the legal provisions in force. The amount of those taxes vary according to the country and the total invoice amount in dollars. Those taxes are borne by the customer when receiving his/her order.
3.2. PAYMENTS & SECURITY
MOONLI DESIGNS offers several payment methods to the customer. All those methods are secured and encrypted. MOONLI DESIGNS Ltd. cannot see, nor stock the customer’s information.
The online payment methods offered are shown during the checkout process.
Those methods also ensure that no piece of information can be used by any disinterested party, as they are based on protected algorithms, transmitting encrypted information, so that it is only visible to bank entities.
- SHIPPING & DELIVERY
4.1. SHIPPING COUNTRIES, METHODS & PRICES
We ship worldwide, as long as our logistic partners allow it. We will do our best to be able to ship to any country requested by the customer.
Depending on the country, several shipping methods and delivery times are proposed to customers with different shipping prices.
4.2. PREPARATION TIME
All orders are usually prepared within 48h after the order confirmation date.
Orders are prepared quickly, so, changes upon customer request cannot be guaranteed.
However, the customer can contact our customer service, who will do its best to accommodate the customer’s request.
Moonli Designs cannot be held responsible for external factors which may delay or prevent delivery, and which are not covered by our logistic partners.
4.3. SHIPPING & TRACKING
As soon as an order is dispatched, a confirmation email is sent, from which the customer can track their order.
During peak seasons (like Black Friday, Cyber Monday, or Christmas), courier companies may experience a slight delay in delivery. You will have access to all tracking information once your order is dispatched from our studio. If you notice any transportation issues, please get in touch with us for assistance.
4.4. CUSTOM TAXES
Shipments to European and non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office.
- EXCHANGES & RETURNS
To return and exchange an item, please CONTACT US.
The request will usually be accepted within 24-48 hours. The customer will then receive all the instructions to follow by email.
Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign. If the partial or total return of an order invalidates the promotion under which the purchase was made, Moonli Designs reserves the right to:
- Demand the return of promotional products.
- Make the refund by recalculating the discounts of the order and applying the conditions in force at the time of making the purchase.
Return conditions & packaging:
It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be accepted.
It is the customer’s responsibility to provide suitable packaging to ensure that the articles reach Moonli Designs in perfect condition.
If the items are received in poor condition, the return may not be processed.
All of our jewelry has a 1-year quality warranty, starting from the delivery date of the order.
The warranty is valid against any material and/or manufacturing defect. This warranty does not include insurance against physical or accidental wear and/or damage.
- CUSTOMER SERVICE
In compliance with the provisions of the General Register of Data Protection, the user will be eligible to pursue his/her right of access, modification, cancellation/removal, opposition, limitation, or portability.
For that, he/she will need to contact our Customer Service through the CONTACT US form.
- LIABILITY & JURISDICTION
Both the access to the website as well as the non-consent use that may be undertaken from the information in such a website is the responsibility of the person doing it. MOONLI DESIGNS Ltd. shall not be held responsible for any consequence, harm or damage that may result from this access or use of information. MOONLI DESIGNS Ltd. shall not be held responsible for any security error, that may be produced nor the harm caused to the IT system of the user (hardware and software), or to any folders or documents in such computer, as a consequence of:
- Presence of a virus in the user’s computer used to access the services and content of the website.
- Browser malfunction.
- And/or outdated versions of it.
MOONLI DESIGNS Ltd. will not be held responsible for the liability and speed of hyperlinks added to the website to direct to others. MOONLI DESIGNS Ltd. doesn’t guarantee the usability of those links, and will not be held responsible for the contents or services to which the user may access through these links, nor the functioning of these websites.
MOONLI DESIGNS Ltd. will not be held responsible for virus or other computer programs that damage or may damage the user’s computer systems or equipment when accessing the website or other websites that may have been accessed from links in this website.