Processing Time
Each piece is handmade with love. Please allow 1-3 business days for processing before your order is shipped.
🚚 Shipping Options
Standard Shipping
- Israel: 2–5 business days via Israel Post or local courier
- United States: 5-10 business days
- International: 7–21 business days depending on your location and local customs
Express Shipping
- Available for both local and international orders
- Estimated delivery:
- Israel: 1–3 business days
- International: 3–7 business days
- Rates are calculated at checkout based on your location
- For urgent requests, feel free to contact us at moonlijewels@gmail.com
📦 Tracking
All orders include tracking. You’ll receive a tracking link once your package is on its way.
🌍 Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Moonli Designs is not responsible for delays caused by customs.
📬 Address Accuracy
Please double-check your shipping address before placing your order. We are not responsible for packages lost due to incorrect address information.
🔁 Returns & Exchanges
We want you to love your jewelry! If something isn’t right, here’s what you need to know:
- Returns are accepted within 14 days of delivery for unused, unworn items in original condition.
- Exchanges or store credit available upon request.
- Custom or personalized items are non-refundable, unless they arrive damaged.
- Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.
To start a return, please email us at moonlijewels@gmail.com with your order number.